Yes. ClockClock 9 should be installed by someone with basic technical knowledge who fully understands the installation manual. 

Our hanging plate installation solution enables ClockClock 9 to be mounted on almost any surface such as brick, gypsum and wood walls with the correct anchors and screws. 

ClockClock 9 artworks are only suitable for indoor installation, and the optimum climate for the artwork is in a low-humidity environment. 

The parameters for safe installation of the artwork are at an Ambient temperature: +10°C and +35°C (50°F to 95°F) with a Maximum Relative humidity: 80%

We recommend the artwork is installed out of direct sunlight.

We have well-refined and tested shipping methodology for safely delivering our ClockClock 9 pieces internationally. 

We will arrange for delivery of the artwork directly to you, requiring a signature upon receipt to ensure absolute security.We will confirm when your artwork leaves the studio and provide tracking details.

The price includes VAT (value added tax) for EU clients. For clients in the US and UK we take care of import taxes, and customs fees—you pay nothing extra when your order arrives.

For any other delivery address the delivery will be subject to any applicable taxes and/or duties on arrival. This amount varies from country to country. In that case the shippers will contact you directly regarding customs and duties to process this payment. 

As kinetic, technology-based artworks, ClockClock 9 will from time-to-time require support, similar to luxury cars or watches which comparably have many moving parts.

We have meticulously designed ClockClock 9 with longevity and ease of maintenance at the forefront of our priorities. We offer remote support from our studio and the piece is designed to be modular so any components can easily be individually exchanged. 

We have a growing international network of specialist support partners with whom we will act as intermediaries and who we have collaborated with to deliver on-site support when needed.

If you require any assistance with your artwork you will be able to contact our dedicated support team at support@clockclock.com.

Yes. The artwork's hardware is engineered in a modular way so any components that require replacement or repair can be individually exchanged. In most cases the studio will resolve support cases on-site, this may be through a Support Partner working on the instruction of the studio. In some more complicated (but rare) cases, the Artwork may be required to be temporarily returned to the Artists studio in Sweden to be worked on by our Support Manager directly.

After the Warranty Period is over, Humans since 1982 will continue to provide support and spare parts for the Artwork as a service that is chargeable to the Buyer. It is of the utmost importance for us that our clients continue to be delighted by their artwork, and that our artworks continue to be both reliable and mesmerising, so we will endeavour to support clients to find a solution to any issues that might arise. You find further information in our Client Care area.